Terms & Conditions

These terms and conditions (“Terms”) govern the supply of services by Falcon Tech Solutions (“we”, “us” or “our”) to you, the customer (“you” or “your”). By using our website or booking a service you agree to be bound by these Terms, which form a legally binding agreement between us.

1. Definitions

Trader: Falcon Tech Solutions is a trading name used by a sole proprietor (sole trader) based in England. We operate as a sole trader and are not incorporated as a limited company. For ease of reference in these Terms we may refer to ourselves as “we”, “us”, “our” or “the Company” even though we are not a registered company.
Cleaning Partner: RJB Procleans is an independent cleaning business which provides all carpet, upholstery, artificial grass and window cleaning services on our behalf.
Customer: The individual or business requesting our services.
Services: The activities we undertake including vacuum servicing and repairs, appliance diagnostics and repairs, flat pack furniture assembly, and cleaning services as described below.
Consumable parts: Components that are intended to be replaced during the normal life of a product, such as belts, bags, filters, brushes and fuses.
Functional parts: Parts essential to the operation of a product, such as motors, electronics and pumps.

2. Services

We provide the following services:

• Vacuum servicing and repair: Mobile servicing and repairs for domestic and commercial vacuum cleaners of all makes and models, including but not limited to Dyson, Shark, Sebo, Miele, Henry/Numatic, Gtech, Kirby, MaxVac and other brands. We do not currently service wet carpet cleaners, steam mops or pressure washers.
• Appliance diagnostics and repairs: Diagnostics and repairs for household appliances such as washing machines, tumble dryers, dishwashers, ovens, extractor fans and cooker hoods. We do not service fridges, freezers, microwaves or other specialist appliances.
• Flat pack assembly: Assembly of flat pack furniture in your home, including beds, wardrobes, garden furniture and office furniture.
• Cleaning services: Professional carpet, upholstery, artificial grass and window cleaning. These services are carried out by our trusted partner RJB Procleans on our behalf.

We reserve the right to refuse service on any equipment where it would be unsafe, uneconomical or beyond our expertise.

3. Estimates & Quotes

Any estimate or quotation provided by us is valid for 14 days unless otherwise stated. Final costs will be confirmed with you before any work is carried out. If parts prices or supplier availability change after the estimate is issued, we will inform you and provide an updated quote before proceeding.

4. Prices & Payment

Current service fees are published on our website and may change without notice. Unless otherwise agreed in writing:

• Vacuum servicing: £45 per machine (or £50 inside London), which includes the call‑out and labour. Parts are charged separately once you have approved the quote.
• Appliance diagnostics: £75 per appliance (or £85 inside London). This fee covers the call‑out and diagnostic inspection. Should you approve a repair, a £25 return travel charge will apply along with the cost of parts agreed, with no additional labour fee.
• Flat pack assembly: A £50 call‑out covers travel, set‑up and the first hour of assembly. Each additional hour costs £20. London properties may incur slightly higher rates due to parking and congestion charges.
• Cleaning services: A minimum £60 call‑out and set‑up fee covers travel and cleaning of one room, one two‑seater sofa or a 3 meter² area of artificial grass. Additional rooms, sofas, staircases, landings or turf areas are charged separately as detailed on our cleaning page. Extra‑large rooms or heavy soiling may incur a small supplement. We will always provide a written quote for any additional work before proceeding.

Payment is due immediately on completion of the service or delivery of parts, unless otherwise agreed. We accept cash, bank transfer and major debit/credit cards. If payment is not received when due, we reserve the right to charge reasonable interest and collection costs.

5. Booking, Cancellations & Rescheduling

You can book appointments via our website, by telephone or email. Please provide at least 24 hours’ notice if you wish to cancel or reschedule a booked appointment. Cancellations made with less than 24 hours’ notice or missed appointments may be charged the full call‑out or diagnostic fee. If we attend your property and cannot carry out the work due to lack of access, incorrect information, absence of the responsible adult or parking restrictions, the call‑out fee will still apply.

6. Parts & Labour

We use a combination of genuine manufacturer parts, high‑quality OEM components and, where appropriate, reconditioned parts. All parts are subject to availability. We will advise you of the cost of any parts before ordering or fitting them and will not proceed without your approval. When parts are ordered specially for you, a non‑refundable deposit may be required. We do not remove or return old parts unless specifically requested.

Repairs are usually completed during the initial visit, but if parts need to be ordered we will arrange a return appointment. Labour carried out on the return visit for an approved repair is included in the initial diagnostic fee; only the cost of parts and the return travel charge will apply.

7. Warranty & Guarantee

All parts supplied and labour carried out by us are guaranteed for 90 days from the date of service, unless otherwise stated. This guarantee covers defects in workmanship and materials supplied by us. The guarantee does not apply to:

• Consumable parts such as belts, bags, filters, brush bars and fuses after the first 90 days.
• Fair wear and tear, misuse, blockages or accidental damage.
• Faults arising from failure to follow manufacturer instructions or using non‑approved parts, accessories or consumables.
• Alterations or repairs carried out by anyone other than Falcon Tech Solutions.
• Using the product for non‑domestic purposes.

If a defect covered by our guarantee arises within the 90‑day period, we will at our discretion repair or replace the part or refund the cost of the part. This guarantee is in addition to your statutory rights and does not affect them.

8. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Subject to that, our total liability to you for loss or damage shall be limited to the price paid for the relevant service. We shall not be liable for:

• Pre‑existing faults or damage not caused by our work.
• Loss of data or contents stored in appliances.
• Any business loss (including loss of revenue, profits, contracts, anticipated savings, data, goodwill or wasted expenditure).
• Losses that were not foreseeable at the time of booking.

We shall not be responsible for failure to perform or delay in performing any of our obligations under these Terms if such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to acts of God, accidents, extreme weather, traffic conditions, strikes, equipment failure or supply chain disruptions.

9. Customer Obligations

• Provide accurate information about the appliance, location and any known faults.
• Ensure safe and clear access to the appliance or furniture, including electrical and water connections where required.
• Arrange suitable parking or permits for our vehicle, particularly within London congestion or controlled parking zones.
• Secure pets and children away from the work area.

10. Privacy & Data Protection

We collect and process personal data in accordance with the UK Data Protection Act 2018 and our Privacy Policy. We will only use your personal information to administer your account and provide the services you request.

11. Use of Our Website

Our website is provided on an “as is” basis. While we endeavour to ensure accuracy, we do not warrant that the website or any content will be error‑free. We are not responsible for any loss arising from the use of, or reliance on, information displayed on our website. Users agree not to misuse or disrupt the website or any online booking or payment services.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms or the supply of services shall be subject to the exclusive jurisdiction of the English courts.

13. Amendments

We may revise these Terms from time to time to reflect changes to our services, pricing, business or regulatory requirements. Significant changes will be posted on our website or communicated to you directly. Your continued use of our services after any changes have been made will constitute acceptance of those changes.

If you have any questions about these Terms and Conditions, please contact us before making a booking.