Privacy Policy
At Falcon Tech Solutions we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it and your rights under the UK Data Protection Act and the EU General Data Protection Regulation (GDPR).
Information We Collect
We collect information that you voluntarily provide when you contact us, request a service or use our website. This may include your name, postal address, telephone number and email address. We may also collect technical information such as your IP address, browser type, device identifiers and cookies when you visit our site.
How We Use Your Data
We use your personal data to provide and improve our services. In particular, we use it to:
- Arrange and deliver vacuum servicing, appliance diagnostics and flat pack assembly.
- Send confirmations, reminders and updates about your appointment.
- Respond to enquiries and provide customer support.
- Process payments and issue invoices.
- Improve our website and services through analytics and feedback.
- Send marketing communications about our services if you have consented to receive them.
We only collect personal information that is necessary to provide our services and will never sell your data to third parties. We believe in transparency, so this policy explains what data we collect, why we collect it, who has access to it and how long we retain it.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic and remember your preferences. Cookies are small text files placed on your device. You can control cookies through your browser settings; however, disabling them may affect site functionality.
Sharing & Disclosure
We share your information only with trusted service providers necessary to deliver our services—for example, payment processors and IT providers. These partners are required to keep your data secure and use it solely for the purpose of providing their services. We may also disclose information if required by law or to protect our rights.
Data Retention & Security
We retain personal data only for as long as necessary to fulfil the purposes described above or as required by law. We implement reasonable technical and organisational measures to safeguard your data from unauthorised access, loss or misuse. Personal data is kept secure and accessible only by authorised personnel.
Your Rights
You have the right to access, correct or delete the personal information we hold about you. You may also object to or restrict certain types of processing, request data portability or withdraw consent at any time. To exercise your rights, please contact us using the details below.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information without parental consent, please contact us so we can remove it.
Third‑Party Links
Our website may contain links to third‑party websites (for example, brand manufacturers). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the “Last updated” date below.
Last updated: 4 March 2026
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: hello@falcontechsolutions.co.uk
Phone: 07393 104466